data protection

Data protection


Ladner Josef GmbH, Höfer Au 59

Sitz: Kappl, Firmenbuch-Nr. 369284s, Behörde gem. ECG: Bezirkshauptmannschaft Landeck, UID ATU 66717289

Business name: Mountain Life Apartments, Höfer Au 690, A-6555 Kappl


We use the following data when you contract with us


Base data:

First and last name, full address, all contact information (e.g., e-mail address, telephone number), information about the nature and content of our contractual relationship.

Other personal data that you or third parties make available to us, with your consent or otherwise permissible, when the contract is initiated, during the contractual relationship (for example, to issue a guest card) or to fulfill legal obligations:

Date of birth or age, marital status, gender, profession, identity card details, bank details, subscription or representation authorization, contractual commitment, notice / cancellation deadlines or other personal information that you yourself have given us.


Attracting contract processors

The protection of your data is important to us. Even if we use a contract processor (for example company Feratel – guest directory according to § 19 MeldeV), we make sure that the order processing takes place within the European Union.

1. Reporting Data


1.1. Reporting Requirement

Pursuant to the Austrian Reporting Law you are required to provide us with the data specified in § 5 and § 10 of the Reporting Law. This relates to the following data:

Name, date of birth, gender, nationality, country of origin, address plus postal code and – for international guests – type, number, issue location and issuing authority of a travel document, and also the date of arrival and departure.


1.2. Guest Registry

Owing to our legal obligation arising from § 19 of the Reporting Law-Implementation Order, we shall maintain this data in a Guest Registry and save it for a period of 7 (seven) years, unless it is needed for a longer period of time for other purposes which are named in this Data Protection Statement.

[Nur bei elektronischen Gästeverzeichnis] The Guest Registry shall be maintained by us in electronic format, and for this purpose we shall transfer the data to an IT services provider. The data shall thus be saved locally. No transmittal into a third country shall occur.


1.3. Transmittal of Data

The data categories of “arrival” and “departure,” linked with the country of origin, shall be transmitted to the community where the hospitality company is located, in accordance with § 6 of the Tourism Statistical Order. Also, aggregate data regarding the total number of overnight stays and total number of persons obligated to pay the room tax shall be provided to the Tourism Association of Paznaun – Ischgl, where we are members, and/or to the community. This shall be handled on the basis of § 19 of the Tyrol Accommodation Law.


1.4. Legal Basis for Data Processing

Data processing pursuant to the above Sections 1.1 to 1.3 shall be based on Art. 6 para. 1 lit. c of the DSGVO.


1.5. Additional Data Transmittal to the TVB/Municipality

In addition, we shall provide your postal code and year of birth (in a pseudonymized and/or anonymized form) to our municipality and to our TVB for statistical purposes in order to prepare and evaluate the origin and age statistics by the Tourism Association (TVB). This transmittal is based on Art. 6 para. 1 lit. e (transmittal in the public interest) and lit. f (predominate lawful interest) DSGVO.  However, you may file an opposition at any time for reasons relating to your particular situation (Art. 21 para. 1 DSGVO).


2. Guest Card

2.1. General Information

You are entitled to obtain a guest card. The guest card grants the owner benefits and/or services at various companies in the region (e.g. reduced admission fees). The guest card is valid for the period of your visit.


2.2. Issuance of the Guest Card

The guest card will be issued and validated by the accommodation provider solely at your request. It will be issued according to the Guest Card system employed by the TVB and/or by the accommodation company, either in the form of


an electronically generated guest card,

a Guest Card issued on your cell phone or

a copy of your reservation slip.


2.3. Processed Personal Data

The following personal data, obtained from the reservation data (see Section 1 above) will be processed both for the electronically generated, and also for the cell phone-provided Guest Card:

First and last name, date of birth, country of origin/postal code and the date of arrival and departure.

If the Guest Card is issued in the form of the “reservation slip,” then it will contain the information required by § 5 in connection with § 9 of the Reservations Law (see Section 1.1 “Reservation Data”). In this case, no electronic processing will be performed relating to the Guest Card.

When using the Guest Card, the following additional personal data will be processed: Data relating to the frequency of use of the particular card, service requested, reservations, transaction logging, reference to the reservation data and accommodation company.

This data is required firstly to verify your identity and secondly to verify the validity of the Guest Card for the particular service requests, and if necessary, to allow invoicing of the benefits between the service providers, the TVB and any accommodation companies involved.


2.4. Legal Basis for Data Processing

Processing of the data for purposes of the Guest Card shall proceed pursuant to your consent (Art. 6 para. 1 lit. a DSGVO).

Your consent can be withdrawn at any time by giving oral or written instructions to the accommodation provider at the email address [•].


2.5. Operation of the Guest Card System

The Guest Card System is operated by the local tourism association (TVB). In addition, local accommodation operators and local companies (service providers) are involved.

The data that is processed for the Guest Card will be deleted after 40 (forty) months, unless additional retention is necessary for other lawful purposes (e.g. reporting requirements).


2.6. Receivers of the Data

Data processed for purposes of the Guest Card will be provided to the local Tourist Association for invoicing to the service providers and/or accommodation operators.

The individual service providers who provide beneficial services based on the Guest Card, likewise will receive the data, provided you have used the Guest Card services provided by these companies.

To claim the benefits, you must present the particular Guest Card on which the data is recorded, and thus disclose the data to the service provider. The company will then check whether the card is (still) valid, usually by reading the bar code on the Guest Card and by transmitting the bar code data to our IT services provider. At this time personal data will be transmitted to the company, in particular also your identity data (to verify your identity and date of birth).

If the Guest Card has been issued in the form of a reservation slip, then its validity will be checked based on the copy of the reservation slip.

3.  Other processing of your data

Basically, we only process those data which are absolutely necessary for the conclusion of the contract or for the fulfillment of the contract. If you have also given us the appropriate consent, we will process your data in such a way that we will provide you with information about our services until further notice. In doing so, we use the following communication channels, if you have given us this: Phone, Email, SMS, Post or Social Media Channels.

4. Data Deletion

Your master data and other personal data are deleted if they are no longer necessary for the fulfillment of the purpose for which they were stored – generally after 7 (seven) years – or if the storage becomes inadmissible for legal reasons.

Instead of a deletion, anonymization of the data can be made, which means that any personal reference is irretrievably removed.

5. cookies

Our website uses so-called “cookies”. These are small text files that are stored on your device using the browser. They do no harm.
We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases.
Disabling cookies may limit the functionality of our website.

6. Web analysis

Our website uses features of the Google Analytics web analytics service Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA).
For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there.
You can prevent this by setting up your browser so that no cookies are stored. We have concluded a corresponding order processing contract with the provider.

7. Newsletter

You have the opportunity to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree with the subscription to the newsletter.

As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm the registration.You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: [info@mountain-life.at]. We will immediately delete your data in connection with the newsletter dispatch.

8. Social Media Plug-ins

The operator uses so-called “embedded” social media plug-ins (interfaces to social networks) on the website. When visiting the website, the system automatically establishes a connection with the respective social network due to the integration of the plug-ins and transmits data (IP address, visit to the website, etc.).

The data transmission happens without the intervention and outside the responsibility of the operator. The user can prevent this data transmission by logging out of the respective social networks before visiting the website. Only in the “logged in” state, the social network can assign specific data to the user’s activity profile through automatic data transfer.

The automatically transmitted data is used exclusively by the operators of the social networks and not by the operator. Further information, including on the content of social network data collection, can be obtained directly from the website of the corresponding social network. There you can also change the privacy settings.

The social networks included on the website are:

Facebook (“I like it”)
Facebook Inc., 1601 S California Ave, Palo Alto, CA, 94304, USA
For more information, visit https://de-de.facebook.com/policy.php

Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, United States
For more information, visit https://twitter.com/privacy

Google (“+1”)
Google Inc., Amphitheater Parkway, Mountain View, CA 94043, USA
For more information, visit https://policies.google.com/terms?hl=en

Instagram, LLC Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, United States
For more information, visit https://help.instagram.com/155833707900388

9. You may exercise the following rights with regard to the processing of your data:

9.1. Right to information:
You have the right to know from us whether and to what extent we process your data.

Contact / Responsible: Ladner Josef GmbH | E-Mail: info@mountain-life.at

9.2. Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

10. Confirmation of identity:
To protect your rights and your privacy, we are entitled to request proof of identity in case of doubt.

11. Rights of use over fee:
If you claim that one of these rights is manifestly unfounded or particularly frequent, we are entitled to demand a reasonable processing fee or refuse to process the application.

12. Duty to cooperate:
Within the scope of obligations to cooperate we are obliged to provide data according to the legal regulations (for example BAO, Meldegesetz, ZPO, StPO, …) on request.

13. Validity:
This Privacy Policy applies from 25 May 2018 and replaces the existing Privacy Policy.

9.3. Right to complain:
In your opinion, if the processing of your personal data violates Austrian or European data protection law, please contact us to clarify any questions. Of course you have the right to complain to the Austrian Data Protection Authority or to a supervisory authority within the EU.