Info & FAQ
Here you will find answers to the most important questions about your stay at the Mountain Life Apartments – from check-in & payment to facilities & services. If anything is still unclear, we are happy to assist you personally!
General Information
From what time can I check into my apartment (check-in time)?
Regular check-in is possible from 4:00 PM. If your apartment is ready earlier, you are welcome to move in sooner.
Until when do I have to check out on the departure day?
Check-out is scheduled until 10:00 AM.
Until when can I check in?
Regular check-in is possible from 4:00 PM. If you are arriving after 8:00 PM, please let us know in advance. In this case, we will leave your key card in the key safe at the back of the house. You will receive the code to open it from us in advance.
Facilities & Services
Is there a kitchen in the apartments?
Yes, all our apartments feature a fully equipped kitchen with a stove, microwave with baking function, refrigerator, and dishwasher.
Is there a bread roll delivery service?
Yes, you can place your order at the reception until 6:00 PM. The fresh bread rolls will be delivered directly to your apartment in the morning.
Are bed linen and towels included?
Yes, all apartments are equipped with bed linen, an initial set of towels (1 bath towel & 1 hand towel per person), and kitchen towels.
Is there a towel change during the stay?
Yes, a towel change is possible for a small service fee. You can request this service at the reception in the morning, and we will exchange the towels on the same day.
Which coffee machine is available in the apartments?
A filter coffee machine is available in every apartment. Please bring your preferred ground coffee with you.
Is there a laundry service?
Yes, a laundry service is available upon request. You can drop off and order your laundry at the reception in the morning. The cost of the service can be obtained directly from us on site.
Location & Surroundings
How far is the nearest ski bus stop?
The ski bus stop is located only about 50 meters from our apartments. The ski bus is free of charge and takes you conveniently to all surrounding ski areas – including Kappl, See, Galtür, and the Silvretta ski area in Ischgl.
In summer, the use of regional buses is also free of charge for our guests, thanks to the included Silvretta Card Premium.
Are there parking facilities at the house?
Yes, free parking spaces are available directly at the house for our guests.
Payment & Booking
When and how can I pay the remaining
The remaining balance can be paid on site. We accept EC/bank cards, Mastercard, Visa, and cash.
When and how can I pay the remaining
Our cancellation policy is based on our terms and conditions. Cancellations are free of charge up to 3 months before arrival. After that, staggered fees apply. You can find our full terms and conditions at the following link: Cancellation Policy
Is there a minimum stay duration?
Ja, die Mindestaufenthaltsdauer variiert je nach Saison. In der Regel beträgt sie 2–7 Nächte. Details finden Sie in unseren Saisonzeiten.
Wellness & Activities
Is there a wellness area in the accommodation?
There is no classic wellness area, but each apartment has a private infrared cabin where you can relax after an active day.
Are pets allowed in the apartments?
No, pets are not allowed in our apartments, as we strive to keep our accommodations allergy-friendly. We kindly ask for your understanding.
Are there discounts on ski rentals or other activities?
Yes, our guests receive a 20% discount on ski rentals at our partner shop. Additional discounts are available with the Silvretta Card Premium in summer.
Is the Silvretta Card Premium included in the summer season?
Yes, as a Silvretta Card Premium partner business, the Silvretta Card Premium is already included in your stay during the summer season (June – October). You benefit from numerous advantages such as free use of all cable cars, regional buses, and the Silvretta High Alpine Road.