Info & FAQ
Here you will find answers to the most important questions about your stay at Mountain Life Apartments – from check-in & payment to facilities & services. If anything is still unclear, we are happy to assist you personally!
General Information
From what time can I check into my apartment (check-in time)?
Regular check-in is possible from 4:00 PM. If your apartment is ready earlier, you can check in sooner.
Until when do I have to check out on the departure day?
Check-out is scheduled until 10:00 AM.
Until when can I check in?
Regular check-in is possible from 4:00 PM. If you arrive after 8:00 PM, please inform us in advance. In this case, we will place your key card in the key safe at the back of the house. You will receive the code to open it from us beforehand.
Facilities & Services
Is there a kitchen in the apartments?
Yes, all our apartments feature a fully equipped kitchen with a stove, microwave with baking function, refrigerator, and dishwasher.
Is there a bread roll delivery service?
Yes, all our apartments feature a fully equipped kitchen with a stove, microwave with baking function, refrigerator, and dishwasher.
Are bed linen and towels included?
Yes, all apartments are equipped with bed linen, an initial set of towels (1 bath towel & 1 hand towel per person), and kitchen towels.
Is there a towel change during the stay?
Yes, a towel change is available for a small fee. You can order this service at the reception in the morning, and we will replace the towels on the same day.
Which coffee machine is available in the apartments?
Each apartment has a filter coffee machine available. Please bring your preferred filter coffee.
Is there a laundry service?
Yes, a laundry service is available upon request. You can drop off and order your laundry at the reception in the morning. The costs for the service can be obtained directly from us on site.
Location & Surroundings
How far is the nearest ski bus stop?
Yes, all our apartments feature a fully equipped kitchen with a stove, microwave with baking function, refrigerator, and dishwasher.
Are there parking facilities at the house?
Yes, free parking spaces are available directly at the house for our guests.
Payment & Booking
When and how can I pay the remaining
You can settle the remaining balance on site. We accept EC/debit cards, Mastercard, Visa, and cash payments.
When and how can I pay the remaining
Our cancellation conditions are based on our Terms and Conditions. Free cancellation is possible up to 3 months before arrival. Thereafter, staggered fees apply. You can find our complete Terms and Conditions at the following link: Cancellation Policy
Is there a minimum stay duration?
Yes, the minimum stay duration varies by season. It is generally 2–7 nights. Details can be found in our seasonal periods.
Wellness & Activities
Is there a wellness area in the accommodation?
There is no classic wellness area, but each apartment has a private infrared cabin where you can relax after an active day.
Are pets allowed in the apartments?
No, pets are not allowed in our apartments as we keep our accommodations allergy-friendly. Thank you for your understanding.
Are there discounts on ski rentals or other activities?
Yes, our guests receive a 20% discount on ski rentals at our partner shop. Additional discounts are available with the Silvretta Card Premium in summer.
Is the Silvretta Card Premium included in the summer season?
Yes, as a Silvretta Card Premium partner, the Silvretta Card Premium is included in your stay during the summer season (June – October). You benefit from numerous advantages, such as free use of all cable cars, regional buses, and the Silvretta High Alpine Road.
Is there a discount on the ski pass?
Yes, with the guest card, you receive a discount on the ski pass for the Kappl-See ski area.
There is no discount for the Silvretta ski pass, which includes all ski areas (Kappl, See, Ischgl, Galtür).